• Contact Us

    We would love to hear from you, so please get in touch with any questions or queries you may have at hello@ylwclub.com. 

  • FAQs

    Yes. Our four hardworking products have been developed by internationally-acclaimed scientists and are proven to deliver a wide range of benefits for skin, gut, sleep and mind. If preferred, they can also be integrated into more personalised routines but always review the ingredient lists beforehand to ensure there is no significant overlap.

    Absolutely! We've specifically formulated each product to be gentle and non-irritating, making it suitable for all skin types – even the most sensitive.

    Yes, all four products are cruelty-free, suitable for vegans and free from allergens such as gluten and dairy.

    No.

    Before taking additional supplements alongside the YLW supplements, review the ingredient lists of both products. Make sure there is no significant overlap in the vitamins and minerals they provide. It is important not to exceed the recommended daily intake for any nutrient. If your diet is already well-balanced and you have no specific nutrient deficiencies, you may not need a multivitamin alongside the YLW supplements.

    The Day Pill is guaranteed to deliver 21bn CFU at end of shelf life and includes three probiotic strains proven to deliver benefits for digestion, skin and mental health. It can therefore likely replace an existing probiotic. Should you wish to maintain your existing probiotic supplement too then ensure it contains different strains of bacteria. Taking two supplements with the same strains may not provide any additional benefits. Pay attention to the dosage instructions on the product labels and avoid exceeding the recommended daily dosage.

    The Day Pill can be taken with or without food in the morning.

    A YLW subscription includes a recurring subscription to the product plus a YLW Club membership where you'll receive discounts from various wellness brands, invitations to physical and digital events, access to our confidential dietitian mailbox and many more wellness-related perks!

    To cancel or pause your subscription, simply login to your account on the website using your email address or mobile number. If you have any issues, please email hello@ylwclub.com.

    Details on YLW Club events, as well as partner benefits, will be communicated via email and on the YLW Club WhatsApp community. You will receive all this information and more once you subscribe to one of our products.

    No. YLW Club benefits and perks are exclusive to subscribers of You're Looking Well products.

    Unfortunately, we currently only ship to UK-based customers and YLW Club benefits, such as in-person events and discounts to brands, are only available in the UK.

  • Privacy Policy

    Effective Date: 14 August 2023

    Last Updated: 11 July 2024

    1. Introduction Welcome to the You're Looking Well Ltd website ("Website"). At You're Looking Well Ltd ("Company," "we," "us," or "our"), we value and respect your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit and interact with our Website. By accessing or using the Website, you consent to the practices described in this Privacy Policy.

    2. Information We Collect We may collect and process various types of information, including: Personal Information: When you interact with our Website, we may collect personal information you provide voluntarily, such as your name, email address, postal address, phone number, and payment information. Usage Information: We automatically collect certain information about your usage of the Website, such as your IP address, browser type, operating system, pages visited, and actions taken. Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience on our Website. You can adjust your browser settings to refuse cookies, but doing so may limit some functionalities of the Website.

    3. How We Use Your Information We use the collected information for various purposes, including: Providing, maintaining, and improving our products and services. Processing and fulfilling your orders. Communicating with you regarding your orders, account information, and promotional offers. Sending marketing communications, newsletters, and updates (you can opt-out at any time). Understanding and analysing usage patterns and preferences to enhance user experience. Protecting our rights and preventing fraudulent activities.

    4. How We Share Your Information We may share your information with third parties in the following circumstances: Service Providers: We may engage third-party service providers to assist with website operations, payment processing, shipping, and marketing activities. Legal Requirements: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

    5. Your Rights and Choices You have the right to: Access and request copies of your personal information. Update or correct inaccuracies in your personal information. Withdraw consent for certain processing activities. Request the deletion of your personal information, subject to legal obligations.

    6. Data Security We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    7. Links to Third-Party Websites Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.

    8. Children's Privacy Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

    9. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: You're Looking Well Ltd, Soho Works, The Tea Building, 56 Shoreditch High St, E1 6JJ Email: hello@ylwclub.com

    10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The most current version will be posted on the Website with the effective date. Your continued use of the Website after changes indicates your acceptance of the revised Privacy Policy.

    What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc. You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

    If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

    If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

  • Cookie Policy

    Effective Date: 14 August 2023

    Last Updated: 11 July 2024

    1. Introduction Welcome to the Cookie Policy for the You're Looking Well Ltd website ("Website"). This policy explains how we use cookies and similar technologies to collect information when you visit and interact with our Website. By using the Website, you consent to the use of cookies as described in this policy.

    2. What are Cookies Cookies are small text files that are stored on your device when you visit a website. They help websites recognize your device and remember certain information about your visit.

    3. How We Use Cookies We use cookies for various purposes, including:

    Essential Cookies: These cookies are necessary for the functioning of the Website and enable you to navigate the site and use its features.

    Analytics Cookies: We use these cookies to gather information about your use of the Website, such as pages visited, links clicked, and time spent on each page. This helps us improve the Website's performance and user experience.

    Functional Cookies: These cookies allow the Website to remember choices you make, such as language preferences and customization settings. Marketing and

    Advertising Cookies: We may use these cookies to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns.

    4. Types of Cookies We Use Session Cookies: These are temporary cookies that are deleted from your device when you close your browser. Persistent Cookies: These cookies remain on your device for a set period, even after you close your browser. First-party Cookies: These cookies are set by the Website you are visiting. Third-party Cookies: These cookies are set by third-party websites or services integrated into our Website.

    5. Managing Cookies You can control and manage cookies in various ways: Browser Settings: You can change your browser settings to block or delete cookies. Be aware that this might affect your ability to use certain features of the Website. Opt-Out: Some third-party ad networks and analytics providers offer opt-out mechanisms that allow you to decline their cookies. You can also manage your ad preferences through platforms such as the Digital Advertising Alliance's YourAdChoices.

    6. Changes to this Cookie Policy We may update this Cookie Policy from time to time. The most current version will be posted on the Website with the effective date. Your continued use of the Website after changes indicates your acceptance of the revised Cookie Policy.

    7. Contact Us If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us at: You're Looking Well Ltd, Soho Works, The Tea Building, 56 Shoreditch High St, E1 6JJ Email: hello@ylwclub.com

  • Shipping & Returns

    Shipping details

    We offer three purchase options: 1) a one-time purchase, which includes a once-only shipment of your chosen product; 2) a subscription to a small product variant (30 day or 25ml), which includes shipment of that product every 30 days; and 3) a subscription to a large product variant (90 day or 75ml), which includes shipment of that product every 90 days.

    You're Looking Well offers free standard delivery (2-4 days) on any purchase over £50 and for any purchase including a subscription. For orders under £50 customers are able to choose either Standard delivery (2-4 days) or Express delivery (1-3 days). 

    Currently all orders are fulfilled and delivered using Royal Mail or DPD and we are shipping only to customers in the UK. 

    Returns policy

    We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and without the tamper-proof seal broken.

    To start a return, you can contact us at hello@ylwclub.com.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Money-back guarantee

    A money-back guarantee is available on one-time purchases and on subscriptions. As our skincare and supplements are designed to work at a cellular level, results do take time. As with most supplements, commitment and consistency are essential, we recommend committing to the below timelines to see and feel the full range of benefits:

    Day Pill – 12 weeks
    Night Pill – 6 weeks
    Day Cream & Night Cream – 30 days

    As long as you notify us within the above specified timeframes after your first purchase, we will provide a full refund. Unfortunately, requests for refunds after the above-mentioned timeframes, we may not always be able to offer a money-back guarantee.

    To apply for a refund contact us at hello@ylwclub.com.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ylwclub.com.